Radical RADICAL 4 Man
Home Owner Discord
Solos Duos Trios 4 Man
PvP

Privacy Policy

1. Introduction

Welcome to Radical ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our website and services, you consent to the data practices described in this policy.

Business Location: United Kingdom

2. Information We Collect

2.1 Discord Account Information

When you log in using Discord OAuth, we collect:

  • Discord User ID
  • Username and discriminator
  • Profile avatar
  • Email address (if authorized)
  • Server memberships (if authorized)

2.2 Payment Information

When you make purchases through our shop, Stripe (our payment processor) collects:

  • Full name
  • Email address
  • Billing address
  • Payment card information (processed securely by Stripe)
  • Phone number (if provided)
  • IP address (for fraud prevention)

We do not store your full credit card number. Stripe handles all payment processing in compliance with PCI-DSS standards.

2.3 Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address
  • Browser type and version
  • Operating system
  • Device information
  • Pages visited and time spent
  • Referring website
  • Approximate geographic location (derived from IP)

2.4 Cookies and Local Storage

We use cookies and browser local storage to:

  • Keep you logged in
  • Remember your preferences
  • Analyze website traffic
  • Improve user experience

3. How We Use Your Information

We use the collected information for:

  • Providing and maintaining our services
  • Processing transactions and sending purchase confirmations
  • Identifying you across our game servers
  • Communicating with you about orders, updates, and support
  • Preventing fraud and unauthorized access
  • Enforcing our Terms of Service and server rules
  • Improving our website and services
  • Complying with legal obligations

4. Information Sharing

We may share your information with:

4.1 Service Providers

  • Stripe - Payment processing
  • Discord - Authentication and communication
  • Hosting providers - Website and server hosting
  • Third-party developer - Website maintenance and technical infrastructure (database access for support and development purposes)

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.3 Business Transfers

If we merge with or are acquired by another company, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

5. Data Retention

We retain your information for as long as:

  • Your account remains active
  • Needed to provide services to you
  • Required by law (e.g., tax records)
  • Necessary for legitimate business purposes

Purchase records are retained for 7 years for tax and legal purposes. Server ban records may be retained indefinitely.

6. Your Rights

Depending on your location, you may have the right to:

  • Access - Request a copy of your personal data
  • Correction - Request correction of inaccurate data
  • Deletion - Request deletion of your data
  • Portability - Receive your data in a portable format
  • Opt-out - Opt out of marketing communications
  • Withdraw consent - Withdraw previously given consent

To exercise these rights, contact us through our Discord server.

7. Data Security

We implement appropriate security measures to protect your information, including:

  • HTTPS encryption for all data transmission
  • Secure authentication through Discord OAuth
  • PCI-compliant payment processing through Stripe
  • Regular security assessments

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Third-Party Services

Our website integrates with third-party services that have their own privacy policies:

We encourage you to review their policies.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. By using our services, you consent to such transfers. We ensure appropriate safeguards are in place for international transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or through our Discord server. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us through:

Data Controller: Radical

Last updated: January 2025